ABOUT US

hospital productions - since 1997  

DELIVERY TIME

we do our best to ensure fast shipping. most items are processed within 72 hours. actual shipping times may vary.

for orders outside the united states we ship using Asendia (simple export) for packages under 4 pounds.

orders outside the united states over 4 pounds must be shipped through UPS due to weight restrictions.

to keep shipping costs down, if your order is over 4 pounds add some items to a second new order to avoid high UPS rates for heavier packages.

for orders outside the united states, once shipped allow up to 4 weeks for delivery.

if you track your package and it says it is in the country but not delivered, chances are your item is stuck in customs. the best course of action is to contact your local postal carrier.

TARIFFS AND CUSTOMS

shipping restrictions, duties and fees are constantly changing and we do our best to keep up with mandatory regulations. however we are not responsible for final destination customs tariffs and taxes outside of united states compliance. 

PRE-ORDERS

by placing a pre-order you are an investor in a project that is being created in part for you. pre-orders can not be cancelled. pre-orders may take longer than expected due to delays at the pressing plant. much of what we do is hand made and takes extra time which can also cause delays in assembly. often times pre-orders may take up to 6 months to ship depending on labor and material shortages. 

we do our best to anticipate wait times for pre-orders but this can change at any time and is often out of our control.

if you order an item on pre-order and become impatient during the pre-order time period we do not accept cancelled orders. what we do is  "patient art" which takes time and we thank you for patience  

orders for existing items that are placed at the same time as pre-orders will be shipped when the pre-order item becomes available - not in advance.

RETURNS, REFUNDS etc

if you order an item that is on pre-order with and an item that is currently in stock your order will ship when the pre-order becomes available. not before then.

please make sure you really want your order. we don't offer refunds, exchanges or cancellations based on emotion. if your order is defective we will replace it if possible after we review the circumstances. we do our best to make sure your order arrives safely with sturdy packing material however we are not responsible for damaged packages due to the handling of delivery services. we do our best to replace damaged or missing items when possible at our discretion.

returns are not accepted. all sales final. if you order an item and then ask for a refund before it is shipped we reserve the right to refuse future service.

if by chance an item is defective we replace or refund the item at our discretion.

customer conduct is considered for future orders. if you do not accept our terms of service we may be unable to accept future orders. we do not aspire to corporate mail order conditions and digital era consumerism. sometimes mistakes happen on our part and we will do what we can to correct it. we offer fair, authentic, underground service.

by placing an order you are agreeing to our terms of service.

thank you for your order and support.