SHIPPING FAQ

ABOUT US

hospital productions was founded in 1997 and is operated by a small sado-masochistic family.

DELIVERY TIME

we do our best to ensure fast shipping. most items are processed within 48 hours. actual shipping times may vary.

we do weekly drop offs for DHL ecommerce packages for orders outside the united states of america. please allow extra time when using DHL ecommerce.

for international DHL ecommerce orders please allow up to 6 weeks. most DHL orders are routed first through germany and may take longer to process than USPS. please note that DHL ecommerce packages are often handled by local postal carriers at final destination.

if you track your package and it says it is in the country but not delivered, chances are your item is stuck in customs. the best course of action is to contact your local postal carrier.

please note: we drop off DHL ecommerce orders only once per week so confirmation of shipping may be delayed for this service depending on the day of week your order is placed.

TARIFFS AND CUSTOMS

we are not responsible for final destination customs tariffs and taxes.

PRE-ORDERS

by placing a pre-order you are an investor in a project that is being created in part for you. pre-orders can not be cancelled. pre-orders may take longer than expected due to delays at the pressing plant.

orders for existing items that are placed at the same time as pre-orders will be shipped when the pre-order item becomes available - not in advance.

RETURNS, REFUNDS etc

we do our best to make sure your order arrives safely with sturdy packing material however we are not responsible for damaged packages due to the handling of delivery services. we do our best to replace damaged or missing items when possible at our discretion.

returns are not accepted. all sales final.

if by chance an item is defective we replace or refund the item at our discretion.

by placing an order you are agreeing to our terms of service.